frequently asked questions
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Frequently Asked Questions

Payments and Orders

  1. What type of payments do you accept?
  2. When will you charge my credit card?
  3. How do I know my order went through?
  4. My credit card isn’t being accepted. What do I do?
  5. Can I use multiple coupon codes?
  6. I have a coupon code. Where do I enter it?
  7. How do I order if I am a business?
  8. Can I change my order after I have submitted?
  9. Why haven't I received an email regarding my order?
  10. What happens if a product is cancelled on my order?
  11. An item in my order is missing or damaged.
  12. Why am I charged sales tax?
  13. Why must I pay shipping & handling if there is a free shipping promotion?

Delivery and Shipping

  1. How much is shipping?
  2. How do you ship?
  3. Has my order shipped?
  4. When will I receive my order?
  5. How do I track my package?
  6. Do you ship to P.O. boxes?
  7. Do you ship outside the United States?
  8. I haven’t received my package. What do I do?
  9. Where do you ship from?

Returns and Exchanges

  1. How do I return an item for a refund?
  2. Do you accept exchanges?
  3. I accidentally ordered the wrong socks. Can you change my order?

Product Questions

  1. What is the fabric content of each sock?
  2. What is the country of origin for each sock?
  3. How do I know what size sock to order?

Coupon Codes

  1. Where do I enter my coupon code?
  2. I'm having issues entering my code.
  3. Can I use multiple coupon codes?

Accounts and Passwords

  1. Why should I create an account?
  2. What if I've forgotten my password?
  3. Can I change my password?
  4. Can I place an order without creating a password and username?

Contacting Us/Customer Service

  1. How do I contact customer service?
  2. What are your customer service hours?

Privacy Policy and Personal Data Usage

  1. How will you use my e-mail?

Payments and Orders

  1. We accept debit or credit cards with the Visa, Master Card, American Express, or Discover logos issued in the United States. We do not accept checks or money orders. 

  2. Your card is pre-authorized when you place an order to ensure that it can be charged when we ship your order. This pre-authorization or “hold” is a non-monetary transaction that checks that your account is valid and has sufficient funds. The duration of this hold is entirely up to your bank. We don't charge your credit card until your order has shipped.

  3. To verify your order was accepted, you will see a copy of your order receipt after you hit submit, and you will receive a copy via email. Many spam filters often catch these e-mails, so be sure to whitelist www.kbellsocks.com and check your spam filters for messages from us.

  4. If you are unable to process your credit card, please check that you have the correct card number, using the correct zip code, expiration date, and your 3 or 4-digit security number. Visa, Master Card, and Discover cards use the very last 3-digit numbers that appear on the back of your card. If you are using an American Express card, the verification number is a 4-digit number that appears on the front of your card, above and either on the left or right of the card number. If your card does not have a verification number, try another card or enter the number 000.

  5. No, you cannot use multiple coupon codes. Only one coupon code per order can be applied. Coupon codes for discounted or free shipping apply only to orders delivered to a United States address.

  6. Coupon codes can be applied at the very bottom while viewing the items in the shopping cart and at the Payment Information step (step 3).

  7. Businesses wishing to buy at wholesale should visit www.kbellsocksb2b.com.

  8. No, we cannot change order quantities, styles, or colors after you have submitted your order. We can cancel your order and assist you in making a new order. Please e-mail customer service at contactus@kbellsocks.com, or call 800-969-5235 to cancel your order. Please have your order number ready when you contact us.

  9. Most likely, you have a spam blocker filtering out e-mail from our system. Try checking for a spam folder in your e-mail client. Also, turn off any spam blockers that may prevent our e-mails from reaching you.

  10. If an item is canceled from your order, it means the item is sold out or on back order. If this happens, we only charge you for the merchandise that actually ships. Any out-of-stock items canceled from your order will appear as canceled on the follow-up delivery confirmation e-mail.

  11. If an item is missing or damaged from you order, please e-mail customer service at contactus@kbellsocks.com or call 800-969-5235 and have your order number ready.

  12. We are required to charge sales tax in accordance with applicable state and local laws where Renfro Corporation has operations and conducts business. We remit all taxes to the appropriate taxing jurisdictions. If you are using a mail forwarding service, your order will be subject to sales tax for delivery to that local U.S. address.

  13. In the event that you are charged shipping & handling during a free shipping promotion, it may be due to an order value of $0.00. We must charge shipping & handling if an order value is $0.00.

Delivery and Shipping

  1. Standard shipping & handling is $3.99 using UPS SurePost. Please allow 7-10 business days for product delivery to most U.S. addresses with standard shipping. Please allow 10-14 business days for product delivery to APO and FPO addresses. Shipments to AK or HI can take up to 3-5 weeks. Orders over $45 shipped to APO/FPO addresses are not eligible for free shipping. UPS 2nd Day delivery is available for a flat shipping and handling fee to all 50 states. Please allow 3-5 days for UPS 2nd Business Day delivery. Please note that even with 2nd Business Day delivery, our fulfillment center may also need up to another 3 days to fulfill the order. Free shipping is not available for UPS 2nd Day for orders over $50.

  2. In order to keep your shipping and handling charges low, we use UPS SurePost on most of our standard shipping orders.

  3. We will send you an e-mail when your order ships with tracking details. If you haven't received that e-mail yet, then no, your order is still pending. Please check your spam folder in case your e-mail client blocked our e-mails.

  4. Please allow 7-10 business days for product delivery to most U. S. addresses with standard shipping. Please allow 3-5 days for UPS 2nd Day delivery. Shipments to AK or HI can take up to 3-5 weeks from our distribution center.

  5. A tracking number was included in a follow-up e-mail that was sent to you to notify you that your order was shipped. TIP: You can also visit http://www.ups.com/mychoice/ to set up delivery alerts via text, phone or e-mail on the day before a delivery.

  6. No, we do not ship to P.O. Boxes.

  7. Kbellsocks.com does not ship outside the United States; however, we are hoping to offer international shipping in the future. You may choose to use a freight forwarder service for international shippments today.

  8. First, check the shipment e-mail that was sent to your inbox when we shipped your order, which is sometimes blocked by spam filters. This e-mail will contain your tracking number. If your shipment progress says delivered, please check around your property, with the local post office, or with a neighbor. If you feel your package was lost, please contact us at contactus@kbellsocks.com. We will work with UPS or USPS, which can take up to five business days, to investigate your shipment. Please have your order number ready when you call.

  9. We ship from Inglewood, CA.

Returns and Exchanges

  1. A return label was included in your shipment in a clear envelope on the outside of your package. You may complete the product return form and place it inside your shipment. Please reference your order number on the product return form or provide a copy of either your packing slip or the receipt that was e-mailed to your inbox. Note: Our standard returns policy applies for all merchandise. However, please note that the return label we typically provide on the packing slip is only valid within the United States. International customers are responsible for shipping a package back to the United States and for any fees associated with that shipment.

    If you no longer have the return label, you can contact us at contactus@kbellsocks.com or call 1-800-969-5235 to have a new label emailed to you.

    You may also mail the package back to the following address:

    K. Bell Socks
    Attn: B2C Returns Department
    550 N. Oak St.
    Inglewood, CA 90302

    Once we receive the return, we will issue a credit for the amount of the merchandise. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.

  2. No, we do not offer exchanges. You may return your merchandise for a refund. You can contact us at contactus@kbellsocks.com or call 1-800-969-5235 to help you find the right product for your needs.

  3. No, we cannot change order quantities, styles, or colors after you have submitted your order. We can cancel your order and assist you in making a new order. Please e-mail customer service at contactus@kbellsocks.com to cancel your order. Please provide your order number when you contact us.

Product Questions

  1. The fabric content for each sock can be found on all product pages to the right of the sock image.

  2. The country of origin can be found on all product pages above the fabrication content.

  3. Please use the below chart to find out which sock size is best for you.

    Shoe & Sock Conversion Chart

    GENDERSHOE SIZESOCK SIZE
    MEN 6.5-12 10-13
    EXTENDED 12-16 13-15
    EURO 38-46 10-13
    EXTENDED EURO 46-50 13-15
    WOMEN  4-10 9-11
    EXTENDED  8-12 10-12
    EURO 34-42 9-11
    EXTENDED EURO 38-45 10-12
    BOYS 7.5-13 6-8.5
    EURO 24-30 6-8.5
    GIRLS 7.5-13 6-8.5
    EURO 24-30 6-8.5

    these are approximates:
    sock fit varies by individual

    Leggings Conversion Chart

    SizeHeightWeight
    S/M 4'11-5'4 85-125LBS.
    M/L 5'2-5'8 125-150LBS.
    L/XL 5'4-5'10 150-230LBS.

Coupon Codes

  1. Coupon codes can be applied at the very bottom while viewing the items in the shopping cart or on step 3, the Payment Information step.

  2. Please make sure that you are entering your code correctly. If you are still having issues, please contact us at contactus@kbellsocks.com or call 800-969-5235.

  3. No, you cannot use multiple coupon codes. Only one coupon code per order can be applied. Coupon codes for discounted or free shipping apply only to orders delivered to a United States address.

Accounts and Passwords

  1. Creating an account is not required for online orders, but an account provides you with added benefits like saving your billing and shipping address along with your order history and wish list! Also, with the email that you provide us, you’ll be the first to know about new items, sales and special coupon codes.

  2. Please click on the reset your password link and a new password will be e-mailed to you. We do not have access to your password, but we can reset your password or look up your username.

  3. You can change your password one you log into your account. Just look for “Change Password”.

  4. Yes. You are not required to create an account to place an order. Just click “Continue Without Login” when you check out; however, creating an account provides you with added benefits like saving your billing and shipping address along with your order history and wish list! Also, with the email that you provide us, you’ll be the first to know about new items, sales and coupon codes.

Contacting Us/Customer Service

  1. You can fill out the information below and then click submit, e-mail us at contactus@kbellsocks.com, instant message us, or call us at 800-969-5235 during regular business hours Monday-Friday 7:30 am-5 pm Pacific Standard Time, excluding holidays. We look forward to hearing from you.

  2. Regular business hours are Monday-Friday 7:30 am-5 pm Pacific Standard Time in the United States, excluding holidays.

Privacy Policy and Personal Data Usage

  1. To learn about how we use your personal data or how to opt out of future e-mails, please visit our Privacy Policy page.