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FAQs

PAYMENTS AND ORDERS

  1. What forms of payments are accepted?
  2. When will my credit card be charged?
  3. How do I know my order went through?
  4. My credit card isn’t being accepted. What do I do?
  5. Can I use multiple discount codes on one order?
  6. I have a discount code. Where do I enter it?
  7. How do I purchase wholesale or bulk orders?
  8. Can I change my order?
  9. Why haven't I received an email regarding my order?
  10. What happens if part of my order is cancelled?
  11. An item in my order is incorrect, missing or damaged.
  12. Will I be charged sales tax?

DELIVERY AND SHIPPING

  1. How much is shipping?
  2. How do you ship?
  3. Has my order shipped?
  4. When will I receive my order?
  5. How do I track my package?
  6. Do you ship to P.O. boxes?
  7. Do you ship outside the United States?
  8. I haven’t received my package. What do I do?
  9. Where do you ship from?

RETURNS AND EXCHANGES

  1. How do I return an item for a refund?
  2. Do you accept exchanges?
  3. I accidentally ordered the wrong socks. Can you change my order?

PRODUCT QUESTIONS

  1. What is the fabric content of each sock?
  2. What is the country of origin for each sock?
  3. How do I know what size sock to order?

COUPON CODES

  1. Where do I enter my coupon code?
  2. I'm having issues entering my code.
  3. Can I use multiple coupon codes?

ACCOUNTS AND PASSWORDS

  1. Why should I create an account?
  2. What if I've forgotten my password?
  3. Can I change my password?
  4. Can I place an order without creating a password and username?

CONTACTING US/CUSTOMER SERVICE

  1. How do I contact customer service?
  2. What are your customer service hours?

PRIVACY POLICY AND PERSONAL DATA USAGE

  1. How will you use my e-mail?

PAYMENTS AND ORDERS

  1. What forms of payments are accepted?
    We accept debit or credit cards issued by Visa, Master Card, American Express, and Discover in the United States.

  1. When will my credit card be charged?
    The card is pre-authorized when an order is placed to ensure that the order can be processed. This pre-authorization or “hold” is a non-monetary transaction that checks that the account is valid and has sufficient funds. The duration of this hold is solely up to the bank policy in place. We will not charge the credit card until the order has shipped.

  1. How do I know my order went through?
    To verify your order was received, a confirmation page with a valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.

  1. My credit card isn’t being accepted. What do I do?
    If you are having problems placing your order, please reach out to our customer support at contactus@kbellsocks.com or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

  1. Can I use multiple discount codes on one order?
    Our website only allows one discount code per order.

  1. I have a discount code. Where do I enter it?
    Discount codes can be applied in the discount text field on the right-hand side of the checkout screen, below the items in your cart.

  2. How do I purchase wholesale or bulk orders?
    Please reach out to our customer support at contactus@kbellsocks.com or call 1-855-258-1571.
    1. Can I change my order?
      While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. If the original order has already shipped before the cancellation, all packages contain a prepaid return label for convenient returns. Please reach out to our customer support team via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    1. Why haven't I received an email regarding my order?
      An email with a copy of the order confirmation will be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail. If you are still having trouble receiving your order confirmation email, please reach out to our customer support team via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    1. What happens if part of my order is cancelled?
      In the rare event that part of the order is cancelled, you will only be charged for the product that has shipped.

    1. An item in my order is incorrect, missing or damaged.
      Should you receive an order with an incorrect, damaged or missing item, we offer a 100% satisfaction guarantee. Please reach out to our customer support team via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    1. Will I be charged sales tax?
      We are required to charge sales tax in accordance with applicable state and local laws where K. Bell has operations and conducts business. We remit all taxes to the appropriate taxing jurisdictions.

    DELIVERY AND SHIPPING

    1. What is the cost of shipping and handling?
      Standard
      $3.99 on all orders, and free on orders of $45 or more.
      2-3 Business Days
      $14.95 on all orders, and $8.00 on orders of $45 or more.

    1. How do you ship?
      UPS SurePost is used for most of the standard shipping orders. For UPS Surepost, UPS will pick up the order from the distribution center and deliver the shipment to your local post office. Then, USPS will make final delivery to your mailbox or door.

    1. Has my order shipped?
      An email will be sent when the order has shipped with tracking details. If you haven't received the email yet, then the order is still pending. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.

    1. When will I receive my order?
      Please allow 7-10 business days for product delivery to most U. S. addresses with standard shipping. Please allow 10-14 days for product delivery to APO and FPO addresses. Please allow 2-3 business days for expedited product delivery. Shipments to AK or HI can take up to 5 weeks for delivery. Since we use UPS SurePost, final UPS standard delivery may be handled by the United States Postal Service and Saturday deliveries may not be possible.

    1. How do I track my package?
      The tracking number will be included in an order shipment email or via text notification (if you have opted in).

    1. Do you ship to P.O. boxes?
      No, we do not ship to P.O. Boxes.

    1. Do you ship internationally?
      No. KBellSocks.com only ships to addresses within the United States.

    1. I haven’t received my package. What can I do?
      Please reach out to our customer support team via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    1. Where do you ship from?
      All packages are shipped from the distribution center located in Inglewood, California.

    RETURNS AND EXCHANGES

    1. How do I return an item for a refund?
      All orders come with a prepaid return label for convenient returns. Please visit our Returns + Exchanges page for additional details.

    1. Do you accept exchanges?
      No, we do not offer exchanges. You may return your merchandise for a refund. You can contact us at contactus@kbellsocks.com or call 1-855-258-1571 to help you find the right product for your needs.

    1. I accidentally ordered the wrong socks. Can you change my order?
      While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. Please reach out to our customer support team via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    CONTACTING US / CUSTOMER SUPPORT

    1. How do I contact customer support?
      Customer support can be reached via Live Chat, email at contactus@kbellsocks.com, or call 1-855-258-1571. Customer support is available Monday through Friday, 8:00 AM until 5:00 PM EST.

    1. What are your customer support hours?
      Customer support is available Monday through Friday, 8:00 AM until 5:00 PM PST.

    PRODUCT QUESTIONS

    1. What is the fabric content of each sock?
      The fabric content for each sock can be found on all product pages to the right of the sock image.

    1. What is the country of origin for each sock?
      The country of origin can be found on all product pages above the fabrication content.

    1. How do I know what size sock to order?
      Please use the below chart to find out which sock size is best for you.

    Shoe & Sock Conversion Chart

    GENDER SHOE SIZE SOCK SIZE
    MEN 6.5-12 10-13
    EXTENDED 12-16 13-15
    EURO 38-46 10-13
    EXTENDED EURO 46-50 13-15
    WOMEN  4-10 9-11
    EXTENDED  8-12 10-12
    EURO 34-42 9-11
    EXTENDED EURO 38-45 10-12
    BOYS 7.5-13 6-8.5
    EURO 24-30 6-8.5
    GIRLS 7.5-13 6-8.5
    EURO 24-30 6-8.5

    these are approximates:
    sock fit varies by individual

    Leggings Conversion Chart

    Size Height Weight
    S/M 4'11-5'4 85-125LBS.
    M/L 5'2-5'8 125-150LBS.
    L/XL 5'4-5'10 150-230LBS.