SHIPPING - PLEASE ALLOW 2-4 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND BE READY TO SHIP
STANDARD SHIPPING
UPS SurePost delivery is available for a flat shipping and handling fee of $3.99 to all 50 states. Standard shipping is sent via UPS SurePost.
Please allow 7-10 business days for product delivery to most U.S. addresses with standard shipping. Shipments to AK or HI can take up to 3-5 weeks. Please allow 10-14 business days for product delivery to APO and FPO addresses. Please allow up to 3 business days for order processing for ALL orders. Time may vary during holiday periods. Orders over $45 shipped to APO/FPO addresses are not eligible for free shipping. For shipments outside the 50 states, we have partnered with http://www.mailforwarding.biz. For more information on international shipping, please visit http://www.mailforwarding.biz. We will send you an e-mail when your order ships. This email will contain a tracking code so you can track the delivery of your order. Any out-of-stock items canceled from your order will also appear on the delivery confirmation e-mail.
UPS 2ND DAY SHIPPING
UPS 2nd Business Day delivery is available for a flat shipping and handling fee of $14.95 to all 50 states. Please note that even with 2nd Business Day delivery, our fulfillment center may also need up to an additional 3 business days to fulfill the order. Free shipping is not available for UPS 2nd Day for orders over $50. UPS 2nd day shipments outside the 50 states are not made at this time. We will send you an e-mail when your order ships. This email will contain a tracking code so you can track the delivery of your order. Any out-of-stock items canceled from your order will also appear on the delivery confirmation e-mail.
RETURNS
A return label was included in your shipment in a clear envelope on the outside of your package. You may complete the product return form and place it inside your shipment. Please reference your order number on the product return form or provide a copy of either your packing slip or the receipt that was e-mailed to your inbox. Note: Our standard returns policy applies for all merchandise. However, please note that the return label we typically provide on the packing slip is only valid within the United States. International customers are responsible for shipping a package back to the United States and for any fees associated with that shipment.
If you no longer have the return label, you can contact us at contactus@kbellsocks.com or call 1-800-969-5235 to have a new label emailed to you.
You may also mail the package back to the following address:
Renfro Brands
Attn: B2C Returns Department
1310 Boggs Drive
Mt. Airy, NC 27030
Once we receive the return, we will issue a credit for the amount of the merchandise. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.