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Privacy Policy

Our Commitment To Privacy

Renfro Brands ("Renfro" or "we" or "us") values its customers ("you") and we respect your privacy. We have created this Privacy Policy (“Policy”) to inform you about what information we collect, how we collect it, how we use it, and with whom we share it. We also provide you with information on how to stop receiving email promotions from us.

This Policy applies to the information we collect about you at the four websites owned and administered by Renfro Brands, namely,,, and (collectively, the "Website"). With the exception of, each of these sites provides you the ability to order products online.

This Policy does not apply to any third party websites, which you may access via a link on the Website. It also does not apply to information we may collect about you from sources other than this Website except to the extent that we may combine information we collect on this Website with our information we have collected about you.

Renfro does not provide your personal information to any third parties for their commercial use. As explained below, we collect certain personal information about you so that we can provide you the services you request, improve your shopping experience and communicate with you about our products, services, contests and promotions. As described in this Policy, we may share your information, under certain circumstances, with our affiliated companies and, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

Renfro reserves the right to modify this Policy at any time. If this Policy changes in the future, we will post an updated version on our website. You can tell if this Policy has changed by checking the revision date that appears at the top and the bottom of this Policy. You may change how you provide your personal information to us at any time.

Our Privacy Policy: Contents

Information We Collect

We may collect personal information from you, such as your name, email address, postal address, phone number, gender, birthday, and product preferences when engaging in any of the activities listed below:

  • Place an order from our website
  • Return an item or make an exchange from a previous purchase
  • Inquire about our services
  • Receive a gift package
  • Create an account (profile) at
  • Subscribe to receive our emails
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion, or event
  • Navigate to and through our website (see Our Use of Cookies below for further information)
  • Participate in Renfro social media including ratings and reviews

We also collect information about you, such as the browser you use (e.g. Internet Explorer or Firefox), whether you open a particular email we send to you, what search you conducted that led you to this Website, the site you were at immediately before and immediately after visiting our Website, and how you navigate through the Website.

We maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, from our other brands, or via other means not involving the Internet.

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Our Use of Cookies and Other Technologies to Collect Information

We use various technologies to collect information from your computer and about your activities on our site.

Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.

Cookies and Cookie User Data. We regularly use browser tracking cookies. A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies but do not store personal information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:

  • Recognize you when you return to our website
  • Keep track of your order as you shop on our website and remember what items are in your Shopping Bag
  • Study how our guests navigate through our website and which products they request in site searches

Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

Cookies are also used to review how visitors to our website navigate our site or interact with our email advertising. Third-party companies assist in the collection and analysis of this data. Your name, street address or credit card number is not accessed by or shared with other companies.

You have the ability to accept or decline cookies. You can refuse cookies by turning them off in your browser. If you decide to block cookies, our website might not function correctly. For example, if you do not allow cookies at all, you might not be able to view some of our website or use certain features like adding products to your shopping cart, which may impact your shopping experience with us. If you refuse cookies and wish to place an order from our website, please call Customer Service us at 1-800-334-9091.

Other Technologies. We may use standard Internet technology, such as web beacons, sometimes referred to as pixel tags, and other similar technologies, to track your use of our site. These technologies do not reside on your computer but are embedded in the Website and are used to communicate with the cookies on your computer so we can learn more about how you use our site. For instance, a web beacon will let us see how often you view a specific page within this Website. Web beacons can also be used to identify any cookies on your computer placed when you view an advertisement for the Website somewhere else on the Internet. This allows us to monitor the effectiveness of our advertising efforts. We also may include web beacons in advertisements or email messages to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

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Using Information We Collect

To provide you with the best possible customer experience, we may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics including search analytics
  • To protect the security or integrity of our websites and our business
  • To improve our merchandise selection and customer service

You have the option not to receive marketing information or calls. For instructions on opting out, please see the section entitled, "Your Decisions on Receiving Marketing Communications", below.

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Sharing Information We Collect

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, and processing payments. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • From time to time we work with other companies or our affiliates to offer you information about their goods and/or services or opportunities to participate in sweepstakes or other contests. We do not provide these marketing partners with your email or your name; rather, we send this information to you on their behalf. Our marketing partner will only know your email address and other information to the extent that you respond to this email. At which time your information will be used and shared in accordance with that company’s privacy policy. We may receive a fee for sending you the initial communication but in no other way do we sell or rent your information. We may also have access to whether you responded to a particular email and/or purchased any products in response to an email we sent on behalf of our affiliate or joint marketing partner.
  • We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Renfro or others.

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Your Decisions on Receiving Marketing Communications

If you register with the Website, you can review your personal information at any time. To access your personal information online, simply click My Account at the top of any web page, and sign in when prompted. After signing in, you will see that you have the option to opt out of receiving communications from us. Please note that it may take up to ten (10) business days for your instructions to be processed.

If you do not have a registered account with this Website, you may click the opt out link provided at the bottom of any promotional Renfro e-mail communication that you receive.

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We do our best to provide you with a safe shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Extended Validation Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by calling 1-800-334-9091.

Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Renfro, please call us at 1-800-334-9091 immediately.

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Customer Ratings and Reviews

The CRR service offered on the Websites is administered by Bazaarvoice, Inc and the data and information collected about you via this service is governed by its privacy policy which can be found at In connection with Renfro’s participation in the CRR service, Bazaarvoice will share information about you with us in accordance with its privacy policy. We use this information in accordance with the terms set forth in this Privacy Policy.

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Social Media

We also offer you the opportunity to share certain content from the Website on Facebook, Twitter or other third party sites. Your posting of content from our site to these or any other social media website is governed by the terms of use of that website. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience of our visitors.

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Use by Children

The Site is intended for adults aged 18 and older. It is not intended for or directed at persons under the age of 18. If you are under the age of 18, you may not register or submit personally identifiable information to or through our website. We are committed to complying with the Children’s Online Privacy Protection Act of 1998. We do not collect personally identifiable information through our site from any person we actually know to be under the age of 18. If you are under 18 years of age, please do not use our website.

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Do Not Track Requests

Most browsers allow users to create a setting that tells web sites the user visits that he or she does not want his browsing activity on the Internet to be used to trigger certain communications or ads from third parties. No state including California requires that any web site honor those settings. California law, however, does require that we indicate whether we honor “DO NOT TRACK" settings in your browser. Since at this time we do not work with nor share any PII with companies that engage in targeted advertising, at this time we do not monitor or follow any DO NOT TRACK REQUESTS.

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California Privacy Rights / Questions or Comments

California Civil Code Section 1798.83 permits residents of California the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for the direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To make such a request, or for any other questions or comments please feel free to contact us at the following address:

Director of System Support
Renfro Brands
661 Linville Road
Post Office Box 908
Mount Airy, NC 27030-0908

Or email us at:

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Last Updated: November 27, 2017